Making a claim: what to prepare

Prepare the details that help our team understand your request.

Check your policy

Have your policy or member number available. Your policy terms determine the cover, limits and exclusions.

Keep supporting documents

Keep the records relevant to the event and ask the claims team which documents are needed. Use the approved secure channel for private records.

Contact the right team

For medical treatment, speak with the hospital representative about verification and authorisation. For other claims, contact Secure Risk for guidance.