Claims support.
When things don’t go to plan,
let’s work through the next step.
Medical Treatment
Visiting a hospital? The hospital representative helps verify your cover and request treatment authorisation.
What to do next
Confirm Your Identity
Present your member ID. The representative checks your details, photograph and coverage status.
Request Authorisation
The hospital sends a treatment request to our team. The treatment entry form opens once authorised.
Hospital Submits the Claim
The representative records the treatment and supporting documents for review.
Start with your hospital representative.
They help verify your cover and request treatment authorisation. Contact Secure Risk if you need guidance.
Claims are assessed against your policy terms. Reporting a claim does not confirm coverage or approval.
Questions about claims?